At vipsolar.pk, customer satisfaction is important to us. We carefully check all products before dispatch. However, if you receive a damaged or incorrect product, we are here to help.

Eligible Return Cases

You may request a return or exchange if:

• You received the wrong product
• The product does not match the description
• The product was damaged during shipping

Important Conditions

• Customers must contact us within 24 hours of receiving the order
• Clear photos or video evidence of the issue must be provided
• The product must remain unused and in original packaging where possible

For shipping damage cases, customers are strongly advised to contact us immediately after receiving the parcel.

Non-Returnable Situations

Returns will not be accepted for:

• Change of mind
• Improper handling or damage caused after delivery
• Used or altered products
• Requests made after 24 hours of delivery

Exchange Process

Once the issue is verified, we may:

• Replace the product
• Exchange the item
• Provide an appropriate resolution depending on the situation

Contact Information

For return or support requests, contact:

Email: vipsolar.pk@gmail.com